INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 5 business days of processing and production time for your order to ship out.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating for the cancellation to be applied. After 24 hours we cannot accept order cancellations.
To cancel an order please send an email to
sale@vitalife.group with the subject line "CANCEL MY ORDER."
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours after the order is placed. Once order has shipped we are unable to make any changes to the shipping address.
MY ITEM ARRIVED DAMAGED
If for some reason there is damage with your order, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another item free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours
INFORMATION ABOUT US
Arcanum Series
Bracelets
