Privacy and Cookie Policy

Information about the personal data controller:

“VITA SERVICE CONSULT” Ltd. is a company registered in the Commercial Register of the Registry Agency, with UIC 202668461, with registered office and address of management: Sofia city, Slatina district, Blvd./Str. 17 Asen Yordanov Blvd; e-mail:

Reasons and purposes for which we use your personal data

We process your personal data on the following grounds:

  • The contract concluded between us and you in order to fulfill our obligations under it;
  • Explicit consent from you – the purpose is indicated for each specific case;
  • In case of an obligation under the law;

In the following paragraphs you will find detailed information about the processing of your personal data depending on the basis on which we process them.


We process your personal data in order to fulfill the contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you.

Purposes of processing:

  • establishing your identity;
  • management and execution of your request and execution of a concluded contract;
  • preparation of a proposal for concluding a contract;
  • preparing and sending an invoice for the services you use with us;
  • to provide you with the necessary comprehensive service, as well as to collect the amounts due for the services used ;
  • keeping correspondence in connection with orders, processing requests, reporting problems, etc.
  • notification of everything related to the services you use with us;
  • customer history analysis;
  • identify and / or prevent illegal actions or actions contrary to our terms of service;

Data we process on this basis:

Based on the contract concluded between us and you, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:

  • personal contact details – contact address, email, phone number;
  • identification data – the three names, unique civil number or personal number of a foreigner, gender, age group, permanent address;
  • data on the orders placed;
  • correspondence in connection with the overall service – e-mail, letters, information about your requests for troubleshooting, complaints, requests, complaints, feedback that we receive from you;
  • credit or debit card information, bank account number or other banking and payment information in connection with the payments made;

o   other information such as:

  • Customer number, code or other identifier created for identification;
  • IP address when visiting our website;
  • Information from your actions on the site.

The processing of the specified personal data is mandatory for us so that we can conclude the contract with you and fulfill it. Without providing us with the above data, we would not be able to fulfill our obligations under the contract.

We provide personal data to third parties

We provide your personal data to third parties, and our main goal is to offer you quality, fast and comprehensive service. We do not provide your personal data to third parties until we are sure that all technical and organizational measures have been taken to protect this data and we strive to exercise strict control over the implementation of this purpose. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients (personal data controllers):

  • postal operators and courier companies;
  • persons who on assignment maintain equipment, software and hardware used for personal data processing and necessary for the company’s activity
  • persons performing consulting services in various fields.

When we delete data collected on this basis

The data collected on this basis are deleted 2 years after the termination of the contractual relationship, regardless of whether due to the expiration of the contract, cancellation or other grounds.


The law may provide for an obligation for us to process your personal data. In these cases, we are obliged to perform the processing, such as:

  • Obligations under the Anti-Money Laundering Measures Act;
  • Fulfillment of obligations in connection with distance selling, off-site sales, provided for in the Consumer Protection Act;
  • Providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
  • Providing information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation for personal data protection;
  • Obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related regulations in connection with the keeping of lawful accounting;
  • Providing information to the court and third parties, in the framework of proceedings before a court, in accordance with the requirements of the regulations applicable to the proceedings;
  • Age verification when shopping online.

When we delete personal data collected on this basis

We delete the data collected in accordance with an obligation provided by law in the law, after the obligation for collection and storage is fulfilled or ceases to exist. For example:

  • under the Accounting Act for storage and processing of accounting data (11 years),
  • obligations to provide information to the court, competent state authorities, etc. grounds provided for in the current legislation (5 years).

Providing data to third parties

When there is an obligation for us by law, it is possible for us to provide your personal data to the competent state body, natural or legal person.


We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. We will not foresee any adverse consequences for you if you refuse to process personal data.

Consent is a separate basis for the processing of your personal data and the purpose of the processing is stated in it, and is not covered by the purposes listed in this policy. If you give us the relevant consent and until its withdrawal or termination of any contractual relationship with you, we prepare appropriate proposals for products / services, performing detailed analyzes of your basic personal data;

Detailed analysis is a method of analysis that allows the processing of large volumes of data using statistical models and algorithms and others that include the use of personal data, as well as processes of pseudonymization and anonymization of the same, in order to extract information about trends and various statistical indicators.

Data we process on this basis:

On this basis, we only process data for which you have given us your explicit consent. The specific data are determined for each individual case. Usually these data are:

  • Names;
  • Phone number;
  • Email address;
  • Another address;
  • Gender;
  • Age group.

Providing data to third parties

On this basis, we may provide your data to social networks, advertising and marketing service providers.

Withdrawal of consent

Concessions granted may be withdrawn at any time. Withdrawal of consent does not affect the performance of contractual obligations. If you withdraw your consent to the processing of personal data in any or all of the ways described above, we will not use your personal data and information for the purposes set out above. Withdrawal of consent shall not affect the lawfulness of the processing based on a consent prior to its withdrawal.

To withdraw your consent, you only need to use our site or just our contact information.

When we delete data collected on this basis

We delete the data collected on this basis at your request or 12 months after their initial collection.


We process your data for static purposes, ie for analyzes in which the results are only summary and therefore the data is anonymous. It is not possible to identify a specific person from this information.

Your data can also be anonymized. Anonymization is an alternative to deleting data. Upon anonymization, all personally identifiable items / items that allow your identification are permanently deleted. There is no legal obligation for anonymized data to be deleted, as they do not constitute personal data.

Why and how we use automated algorithms

For the processing of your personal data, we use partially automated algorithms and methods in order to constantly improve our products and services to adapt our products and services to your needs in the best possible way. This process is called profiling.

How we protect your personal data

To ensure adequate data protection of the company and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.

For maximum security in the processing, transmission and storage of your data, we may use additional security mechanisms such as encryption, pseudonymization and more.

Personal data we have received from third parties

We receive personal data from the following 3rd parties: Social networks; Advertising and marketing service providers.

The data collected by third parties are:

  • Names;
  • Phone number;
  • Email address;
  • Another address;
  • Gender;
  • Age group.

Consumer Rights

Each User of the site enjoys all rights to personal data protection under Bulgarian law and European Union law.

The user can exercise their rights through the contact form or by sending a message to our email.

Each User has the right to:

  • Awareness (in connection with the processing of his personal data by the administrator);
  • Access to your own personal data;
  • Correction (if the data is inaccurate);
  • Deletion of personal data (right to be “forgotten”);
  • Restricting the processing by the controller or the processor of personal data;
  • Portability of personal data between individual administrators;
  • Objection to the processing of his personal data;
  • The data subject has the right not to be the subject of a decision based solely on automated processing, including profiling, which has legal consequences for the data subject or similarly affects him significantly;
  • Right to judicial or administrative protection in case the data subject’s rights have been violated.

The user may request deletion if one of the following conditions is true:

  • Personal data is no longer needed for the purposes for which it was collected or otherwise processed;
  • The user withdraws his consent on which the data processing is based and there is no other legal basis for the processing;
  • The data user objects to the processing and there are no legal grounds for the processing to take precedence;
  • Personal data has been processed illegally;
  • Personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State that applies to the controller;
  • Personal data has been collected in connection with the provision of information society services to children and the consent has been given by the parent responsible for the child.

The user has the right to restrict the processing of his personal data by the administrator when:

  • Challenge the accuracy of personal data. In this case, the restriction of processing is for a period that allows the controller to verify the accuracy of personal data;
  • The processing is illegal, but the User does not want the personal data to be deleted, but instead requires restricting their use;
  • The administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or protection of legal claims;
  • Objects to the processing pending verification of whether the legal grounds of the administrator take precedence over the interests of the User.

Right of portability.

The data subject has the right to receive the personal data concerning him and which he has provided to the controller, in a structured, widely used and machine-readable format and has the right to transfer this data to another controller without hindrance from the controller. data are provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising its right to data portability, the data subject shall also have the right to receive a direct transfer of personal data from one controller to another where this is technically feasible.

Right to object.

Users have the right to object to the controller against the processing of their personal data. The controller of personal data shall be obliged to terminate the processing, unless he proves that there are convincing legal grounds for the processing, which take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or protection of legal claims. In the event of an objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

Complaint to the supervisory authority

Each User has the right to file a complaint against illegal processing of his personal data to the Commission for Personal Data Protection or to the competent court.

Maintaining a register

We maintain a register of the processing activities for which we are responsible. This register contains all the following information:

  • The name and contact details of the administrator
  • The purposes of processing;
  • Description of the categories of data subjects and of the categories of personal data;
  • The categories of recipients to whom the personal data are or will be disclosed,
  • Including recipients in third countries or international organizations;
  • Where possible, the deadlines for deleting the different categories of data;
  • Where possible, a general description of the technical and organizational security measures.

Use of cookies

Cookies are short text files or small packets of information that are stored via the Internet browser on your end device (computer, tablet, laptop or mobile phone) when you visit various Internet sites and pages. The main goal The use of cookies is to make the user recognizable when he returns to Website. Some cookies also have a more specific application, such as storing the user behavior of the site and to facilitate the user in using the Website. More information on how cookies work can be found on the Internet.

How are cookies used on this Website?

We use cookies on this Website primarily to facilitate the usability of the site, improving its performance and storing user information behavior. No personal data is stored in this process, ie. through the cookies of the site cannot identify you as a person, therefore, according to the collection of this information does not apply the Personal Data Protection Act. The information collected from Cookies are usually used in aggregate form to analyze user behavior of the Website, which allows us to improve the functionality of the site, user paths and content used.

What cookies are used on this Website?

Session cookies

This type of cookie makes it easier for you to use the site by storing information temporarily, only within the session of the browser used. Usually the information that is stored through them, is what goods or services you have added to the cart, which pages of the site you visited and how you came up with the information. These cookies do not collect information from your end device and are deleted automatically when you leave Website or end your browser session.

Persistent cookies

They allow us to store specific browsing information, such as analyzing site visits, how you got to the Website, what pages you have review what options you have chosen and where you are headed through this Website. Tracking this information allows us to make improvements to the Website, including correcting errors and extending the content. The shelf life of this type of cookies varies according to their specific purpose.

Third party cookies

Our Website contains links to other sites or embedded content from other sites, for example from Facebook, YouTube, Twitter, Google+, LinkedIn, partner websites. It is possible when visiting these sites or opening the content from them, to store cookies from these websites on your end device. It is these “Cookies” are defined as “third party cookies” and we have no control over generating and managing these cookies. For this we advise you to search information about them and how they are managed on the websites of the third parties concerned.

How can I manage the use of cookies from this Website?

All browsers allow the management of cookies from a specially designed one folder in your browser. You can block the receipt of cookies, delete all or part of them or set your preferences for the use of cookies before initiating a visit to our site. note that the Deleting or blocking cookies may adversely affect functions on our Website, and hence on your user experience on it.

Disable or block cookies

The control, disabling or blocking of cookies is controlled by the settings on your browser. Please note that the complete ban on the use of all cookies, may reflect on the functional performance of the site, its effectiveness and the access of certain information.